Privacy Policy — How 97gam Handles Your Data

This Privacy Policy ("Policy") describes how 97gam ("Platform", "we", "us", "our"), operating the website at https://97gam.cam, collects, uses, stores, discloses and protects personal data provided by or generated by individuals ("User", "you", "your") who access or interact with our services.

97gam is an English-language online betting and gaming information platform designed for Pakistani users. We are committed to handling personal data with transparency, purpose limitation and appropriate security. This Policy applies to all data processing activities connected to Account registration, KYC verification, betting activity, customer support interactions and platform browsing on 97gam.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the complete set of agreements governing your use of 97gam. By registering an Account or continuing to use this platform after the effective date of this Policy, you acknowledge that you have read and understood how we process your personal data as described herein.

In this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, national identity number, financial data and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, 97gam.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement and documented instructions.
• "KYC" means Know Your Customer — the mandatory identity and address verification process required before withdrawal requests are processed.
• "Cookies" means small data files placed on your device by the platform to recognise your browser, preserve session state or support analytics and personalisation.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose.
• "Sensitive Data" means categories of Personal Data requiring additional protection, including financial information, national identity numbers (CNIC), and payment account details.

We collect Personal Data across three primary categories: data you provide directly, data generated by your use of the platform, and data obtained from third parties as part of compliance and verification processes.

97gam processes Personal Data only where a valid lawful basis exists under applicable data protection law. The primary bases we rely upon are as follows:

We use the Personal Data we collect for the following purposes, each tied to the lawful basis identified in Section 4:

• Account Management: Creating, maintaining and securing your Account; processing login requests; enabling password recovery.
• Service Delivery: Processing bets, settling wagers, managing your PKR balance, processing deposit and withdrawal transactions.
• KYC and Compliance: Verifying your identity and age (18+ or the higher minimum required by the operator's license jurisdiction), conducting AML and CTF screening, maintaining records required by our licensing authority.
• Fraud Prevention and Security: Detecting, investigating and preventing fraudulent activity, multi-account abuse, bot usage and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: Monitoring betting patterns for signs of problem gambling; enforcing deposit limits, session limits and self-exclusion requests; triggering responsible gambling prompts.
• Customer Support: Responding to queries, resolving complaints, providing guidance on account and payment matters.
• Platform Improvement: Analysing aggregated usage patterns (anonymised where possible) to improve platform performance, user interface design and game selection relevance.
• Marketing Communications: Where you have opted in, sending promotional offers, bonus notifications and platform updates relevant to your activity profile. You may opt out at any time.
• Legal Compliance: Responding to lawful requests from regulatory bodies, courts or law enforcement where legally required to do so.

97gam uses cookies and similar technologies to support platform functionality, analyse traffic patterns and (where consented to) personalise your experience. We deploy the following categories of cookies:

You may manage cookie preferences through your browser settings. Blocking all cookies may impair platform functionality, including login persistence and session security.

97gam shares Personal Data with third parties only in the limited circumstances described below. In all cases, we require recipients to maintain appropriate confidentiality and data security standards consistent with this Policy.

• KYC and Identity Verification Providers: Third-party identity verification services receive document images and identifying information to complete KYC checks. These providers act as Data Processors under documented instructions.
• Payment Processing Partners: Transaction data is shared with payment gateways, e-wallet operators and banking intermediaries to the extent necessary to process deposits and withdrawals. Payment provider names (such as Easypaisa, JazzCash or Raast) are referenced as familiar payment rails — data shared with these channels is governed by their own privacy terms, and 97gam does not claim any affiliation or endorsement relationship with them.
• Fraud and AML Screening Services: Where required, transaction and identity data may be screened against AML watchlists and fraud databases managed by specialist third-party compliance providers.
• Regulatory and Legal Authorities: We may be required by law, court order or regulatory instruction to disclose Personal Data. We will only do so to the extent legally required and, where permissible, will notify you of such disclosure.
• Platform Infrastructure and Hosting Providers: Server and cloud infrastructure providers may have technical access to encrypted or access-controlled data as part of data hosting arrangements. These providers are contractually bound to process data only on our instructions.
• Business Transfers: In the event of a merger, acquisition or asset sale involving 97gam, Personal Data may be transferred as part of the transaction. Users will be notified prior to any such transfer where required by applicable law.

We do not sell, rent or trade Personal Data with any third party for their own independent marketing or profiling purposes.

We retain Personal Data for as long as your Account is active and for such additional period thereafter as is required to fulfil the purposes described in this Policy, comply with legal obligations and resolve any outstanding disputes.

97gam implements a layered approach to data security, combining technical, organisational and procedural controls to protect Personal Data against unauthorised access, alteration, disclosure or destruction.

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). We enforce HTTPS across all platform pages.
• Encryption at Rest: Sensitive Personal Data stored in our databases, including KYC documents and financial records, is encrypted at rest using industry-standard algorithms.
• Password Security: Account passwords are stored exclusively as salted hashes. We do not have access to your plaintext password. You are encouraged to use a strong, unique password and enable two-factor authentication where available.
• Access Controls: Access to Personal Data by our team members is governed by role-based permissions, need-to-know principles and access logs. Staff with access to sensitive data receive regular data protection training.
• Security Monitoring: We deploy intrusion detection, rate-limiting and anomaly detection tools to identify and respond to suspicious activity.

Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. In the event of a data breach that is likely to result in a risk to Users' rights and freedoms, we will notify affected Users and relevant regulatory authorities in accordance with our obligations under applicable law.

Given that 97gam operates as an online platform accessible internationally, your Personal Data may be processed or stored on servers located in jurisdictions outside Pakistan. These jurisdictions may have different data protection standards from those that apply in your home country.

Where Personal Data is transferred internationally, 97gam implements appropriate safeguards to ensure that the level of protection afforded to your data is not materially reduced, including:

• Standard contractual clauses with third-party processors and sub-processors;
• Data Processing Agreements with hosting and infrastructure providers; and
• Transfer risk assessments for high-risk processing activities.

If you would like further information about the specific safeguards applied to international transfers of your data, please contact us using the details in Section 15.

Depending on your jurisdiction, you may hold some or all of the following rights in relation to the Personal Data we process about you. To exercise any of these rights, please contact us as set out in Section 15.

We will respond to all valid data subject requests within 30 days. Where a request is complex or numerous, we may extend this period by up to a further 60 days with notice. We reserve the right to verify your identity before processing any rights request to protect against unauthorised access to another User's data.

97gam is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 18, or the higher minimum age required by the operator's license jurisdiction, whichever applies.

Age verification is a mandatory step during Account registration and is confirmed further through KYC document submission. If we discover that Personal Data has been collected from an underage individual, we will immediately suspend the associated Account, delete the data and, where required, report the incident to our licensing authority.

If you are a parent or guardian and believe that a minor in your care has submitted Personal Data to 97gam, please contact us immediately using the details in Section 15. We will investigate and take appropriate action without delay.

The 97gam platform may contain references to third-party services — for example, payment method descriptions mentioning Easypaisa, JazzCash, Raast or banking institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These references are provided for contextual familiarity and do not constitute endorsement, partnership or integration with those providers.

Where you interact with third-party payment gateways, identity verification services or other external processors in connection with your 97gam Account, those interactions are also governed by the respective third party's own privacy policy and terms of service. 97gam is not responsible for the privacy practices of third parties that are not acting as Data Processors under our direction.

We recommend reviewing the privacy policies of any third-party services you interact with, including any payment method you choose to use for deposits or withdrawals.

97gam reserves the right to update or revise this Privacy Policy at any time. We will communicate material changes through one or more of the following channels: email notification to your registered address, a notice displayed prominently on the platform, or an in-session alert upon login.

The "Effective Date" at the top of this Policy reflects when the current version came into force. We encourage you to review this Policy periodically to remain informed of how your Personal Data is handled.

Where changes require renewed consent — for example, introducing a new processing purpose not covered by your original consent — we will obtain your explicit agreement before proceeding with processing under the new purpose.

If you disagree with any revision to this Policy, you should discontinue use of the platform and may request Account closure as described in our Terms & Conditions.

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our support team using the details below.

Email (plain text — not a clickable link):
[email protected]

Live Chat: Available in-platform. For privacy-related queries, using the email channel is recommended so that a written record of your request is created and retained for audit purposes.

We aim to acknowledge all privacy-related queries within 5 business days and provide a substantive response within 30 calendar days. Where a request requires significant investigation, we will communicate the expected timeline in our acknowledgement.

If you are unsatisfied with our response, you may also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. 97gam will not penalise Users for exercising their rights under applicable data protection law.