Everything you need to know about 97gam in one place — from creating your account and making PKR deposits to understanding bonuses, cricket betting and responsible gambling tools.
Creating a 97gam account takes just a few minutes. Click the registration button on the homepage and complete the sign-up form with your full name, date of birth, email address and phone number. Choose a strong, unique password, confirm you are 18 or older, and submit. You will receive a verification email to activate your account before you can deposit or place bets.
KYC stands for Know Your Customer — it is a mandatory identity and age verification process required before any withdrawal is processed. 97gam needs to confirm that you are who you say you are and that you meet the minimum age requirement. For Pakistani users, a valid National Identity Card (CNIC) is the most commonly accepted document. You may also be asked to provide a proof of address or confirm your payment method.
KYC protects both you and the platform from fraud and helps us comply with anti-money laundering obligations. The process is handled securely and your documents are stored in accordance with our Privacy Policy.
No. 97gam strictly enforces a one-account-per-user policy. Each individual may hold only one active account at any time. If our system detects duplicate accounts — including accounts registered with different email addresses or phone numbers but linked by the same device, payment method or identity — all secondary accounts may be suspended, associated balances forfeited and bonuses voided. If you have accidentally created a duplicate account, contact support immediately to resolve it.
To reset your password, click the "Forgot Password?" link on the login screen. Enter the email address registered to your account and follow the instructions in the reset email. The link expires after a limited time for security reasons. If you do not receive the email within a few minutes, check your spam folder. If you are still unable to access your account, contact the 97gam support team via live chat for manual verification.
You may request permanent account closure at any time by contacting support via live chat or by emailing [email protected] (plain text — not a link). Before closure is finalised, any verified balance remaining in your account will be returned to your primary withdrawal method after passing any outstanding compliance checks. If you are closing your account as a responsible gambling measure, please also consider activating a formal self-exclusion — this provides an additional safety barrier. See our Responsible Gambling page for details.
The payment methods available on 97gam are displayed at the time of deposit and may vary. Familiar Pakistani payment channels such as Easypaisa, JazzCash, Raast and bank transfers via institutions including HBL, UBL, Meezan Bank and Bank Alfalah are referenced as contextual examples of methods Pakistani users typically recognise. Availability depends on operator configuration at the time of your transaction.
Minimum deposit amounts are set by the operator and displayed on the deposit screen in PKR at the time of transaction. These thresholds may differ by payment method and can be updated at the operator's discretion. There is no universal fixed minimum stated here to avoid displaying outdated figures — always check the current minimum shown in your account dashboard before initiating a transfer.
Most deposits are credited instantly or within a few minutes once confirmed by the payment processor. Delays can occasionally occur due to network congestion, bank processing queues or additional security checks. If your deposit has not reflected after 30 minutes, do not make a second deposit — instead, contact our support team with your transaction reference number so we can investigate. Duplicate deposit issues can complicate the resolution process significantly.
To withdraw, log in to your account, navigate to the Withdrawal section and select your preferred method and amount in PKR. Before any withdrawal is processed, your account must have completed full KYC verification and any active bonus wagering requirements must be satisfied. Withdrawals are typically returned to the same payment method used for the most recent qualifying deposit. Processing times vary by method and are operator targets, not contractual guarantees.
Withdrawals may be placed on hold for a number of reasons: your KYC documents may still be under review, an outstanding wagering requirement attached to a bonus may not yet be satisfied, the withdrawal amount may trigger a routine compliance check, or there may be a mismatch between the withdrawal method and the account holder's identity. Our compliance team will contact you with the specific reason and any documents needed. Most holds are resolved within a few business days once the required information is provided.
Yes, 97gam offers a wide range of cricket betting markets covering Pakistan cricket, including PSL T20 matches, ICC tournaments and bilateral series. Available market types typically include match winner, top batsman, highest opening partnership, total runs, method of dismissal and many more. Live in-play betting is also available during select matches, allowing you to place wagers as the action unfolds. Market availability for specific fixtures is confirmed on the platform on the day of the event.
Beyond cricket, 97gam typically offers betting markets on football (including international leagues and Pakistani domestic football), UFC and mixed martial arts, tennis, basketball, volleyball and other global sports. The sports available at any given time depend on live event scheduling and operator market configuration. The sports lobby in your account shows all currently active markets. Popular international tournaments and championships tend to attract the widest range of markets and the most competitive odds.
Live betting allows you to place wagers on events that are already in progress. Odds update in real time as the match situation changes — for example, when a wicket falls in a T20 or a goal is scored in football. To place a live bet, navigate to the Live section of the sports lobby, choose your event, select your market and confirm your stake. A bet is not binding until a unique Bet Reference is issued. Be aware that live odds move quickly and a brief delay between clicking and confirmation is normal due to network latency.
97gam's casino section includes slot games (ranging from classic reels to modern video slots with bonus features), live dealer games (such as live roulette, live blackjack, live baccarat and live game shows streamed in real time), table games (standard digital versions of roulette, blackjack and baccarat) and speciality games. The live casino is available around the clock with professional dealers. Game availability is subject to the operator's active catalogue and may be updated periodically.
If a match is abandoned, postponed or cancelled before the agreed settlement threshold is met (as defined in 97gam's sports-specific rules), the relevant bets will typically be voided and your stake returned to your account balance. For cricket specifically, the settlement threshold for different bet types — such as whether a sufficient number of overs have been bowled — is stated in the cricket betting rules available in the platform's help section. Accumulator bets may be recalculated excluding voided selections.
A wagering requirement (also called a playthrough requirement) specifies how many times you must stake the bonus amount — or in some cases the bonus plus deposit — before any winnings derived from that bonus become eligible for withdrawal. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place a total of PKR 10,000 in qualifying bets before you can cash out. The specific multiplier, eligible games and contribution rates are stated in each promotion's individual terms.
The welcome bonus is available to newly registered users making their first qualifying deposit. To claim it, opt in during registration or on the promotions page, make a deposit that meets the stated minimum threshold in PKR, and the bonus will be credited to your account as specified in the offer terms. Some welcome bonuses require a promo code at registration — check the active promotion details before completing sign-up to ensure you do not miss the claim window.
No. Bonus funds and any winnings generated from them are not available for withdrawal until all applicable wagering requirements have been fully met. If you request a withdrawal while a bonus is active with outstanding requirements, 97gam may require you to forfeit the bonus (and any associated winnings) before the withdrawal can be processed. Your real-money balance — funds you deposited yourself, not bonuses — may in some cases be withdrawable independently. Check your account dashboard for the current balance breakdown.
Yes. All bonuses on 97gam carry a validity period, stated in the individual promotion terms. If the bonus is not used — or if the wagering requirement is not completed — within this period, the bonus and any associated winnings will expire and be removed from your account automatically. Validity periods vary by promotion type: a welcome bonus may have a longer window than a limited-time reload offer tied to a specific PSL match, for example. Check your active bonuses section regularly.
Bonuses may be voided for several reasons: the bonus expired before wagering requirements were met; a maximum stake limit was exceeded during the bonus period; a duplicate account was detected; the system identified bonus abuse (such as placing contradictory bets to meet wagering requirements with minimal risk); or the account failed to maintain eligibility status. In all cases you will be notified. If you believe a bonus was voided in error, contact support with the relevant bonus details and we will investigate.
97gam uses TLS (Transport Layer Security) encryption across all pages to protect data in transit. Sensitive information — including KYC documents and financial records — is encrypted at rest using industry-standard algorithms. Passwords are stored as salted hashes and are never accessible in plaintext, even internally. Access to personal data by staff is governed by role-based permissions and need-to-know principles. For full details on how your data is handled, please see our Privacy Policy.
97gam provides a comprehensive set of responsible gambling tools accessible from your account settings:
Full details on each tool are available on our Responsible Gambling page.
To self-exclude, go to the Responsible Gambling section of your account settings and select Self-Exclusion. Choose your preferred exclusion period — options range from 6 months to indefinite — and confirm. Exclusion takes effect immediately: your account is blocked, marketing is stopped and reinstatement requests during the active period will not be accepted. If you cannot access your account settings, contact support directly at [email protected] (plain text — not a link) and we will process the exclusion without delay. See our full Responsible Gambling guide for more.
97gam does not assert that online gambling is lawful in Pakistan. The Prevention of Gambling Act, 1977 restricts various forms of gambling in Pakistan, and online gambling regulations continue to evolve. 97gam does not hold a Pakistani gambling license and does not claim endorsement or regulatory approval from the Government of Pakistan, the PTA, the State Bank of Pakistan, any provincial authority or any Pakistani financial institution. Pakistani users access this platform entirely at their own legal discretion. This is not legal advice — please seek independent legal guidance if you are uncertain about local restrictions in your province or city.
If you suspect unauthorised access to your 97gam account, act immediately: change your password using the Forgot Password tool, then contact our support team via live chat or email to report the incident. Our team can temporarily freeze your account while the investigation is underway and review login logs for suspicious activity. Avoid using shared devices or public Wi-Fi for account access, and never share your login credentials with anyone. Enable two-factor authentication if offered, and use a password that is unique to 97gam and not reused on other platforms.
Why Choose 97gam
All balances, deposits and withdrawals are displayed in Pakistani Rupees so you always know exactly where you stand, with no unexpected currency conversion surprises on your account.
From PSL T20 group stages through to ICC tournament finals, 97gam covers Pakistan's most-watched cricket events with a wide range of pre-match and live in-play markets.
Deposit limits, loss caps, self-exclusion and session controls are all built into the platform — not buried in a footer. 97gam is designed to help users stay in control.
Live chat is available in-platform around the clock. Whether you have a question from Karachi, Lahore, Islamabad or Rawalpindi, our team is reachable when you need them.
Every page on 97gam is served over HTTPS with full TLS encryption. Your login credentials, KYC documents and financial data are never transmitted in plaintext.
Bonus conditions, withdrawal procedures and account rules are documented clearly and in full. No hidden fine print — everything is stated upfront in our Terms & Conditions.
Still Have Questions?
If your question isn't answered here, our support team is available around the clock via live chat in-platform. You can also explore our full terms, privacy policy and responsible gambling guides.
97gam does not hold a Pakistani gambling license. 18+ only (or higher minimum age where applicable). Online gambling may be restricted in your jurisdiction. Not legal or financial advice. Gamble responsibly.